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Service robots for hospitality, retail, and healthcare.

Basic product record

This page currently provides a confirmed product identity and official-site path. It is not yet a complete specification record or a buying recommendation.

Product information

Information below comes from the product website or public documentation. Pricing and availability may change.

Category
Service & Companion Robots
Maturityi
Available
Deploymenti
Physical hardware
Buying / access
Contact the vendor for pricing
Source
Official websiteChecked Sep 18, 2026

Reality check

A demo shows what may be possible. These points help judge whether the product fits day-to-day use.

Works well when
  • Predictable delivery, cleaning or guidance routes
  • Sites with elevators, doors and handoff rules defined
  • Repetitive work where staff can handle exceptions
What to check
  • Navigation around guests, children and temporary obstacles
  • Charging, cleaning and refilling requirements
  • Actual handoff behavior when the route is blocked
Not a magic solution
  • A substitute for hospitality and human judgment
  • A guarantee of lower labor cost without workflow changes
  • A safe choice for an untested public environment

About

OrionStar is a Chinese service robot company offering a range of robots for reception, delivery, and cleaning. Their robots feature autonomous navigation, voice interaction, and obstacle avoidance, and are widely used in hotels, retail, and healthcare to improve service efficiency and customer experience.

Tags

China TeamLLM-PoweredHardware

Scenes

Customer Service AutomationCommercial CleaningVisual Inspection & QualityHospitality & Food Delivery

Product details

Manufacturer / team
Beijing OrionStar technology co., Ltd.

The cost iceberg

The purchase price is only one part of an automation project.

Route mapping, doors, elevators and charging
Consumables, cleaning and daily reset
Staff training and guest handoff
Blocked routes, downtime and service calls